Opening Hours
Mon – 8:30am – 5:00pm
Tues – 8:30am – 3:30pm
Wed – 8:00am – 4:00pm
Thurs – 8:00am – 3:00pm
Fri – 8:30am – 4:00pm
Contact details
Call: 1800 327 967
Email: [email protected]
Call Centre Hours for Western Australian Patients
Our call centre operates from 9:00 am to 5:00 pm, Mon – Fri AEST, which does differ from Western Australian local time. If you need assistance outside of these hours, you can:
For Enquiries:
- Leave us a voice message
- Email us at [email protected]
To Cancel an Appointment:
- Leave us a voice message
- Email us at [email protected]
- Reply with “N” to your appointment SMS
Our team will respond to your message as soon as possible during operating hours. Thank you for your understanding.
Accessibility
- Assistive hearing loop
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Amenities
- Gender-neutral restroom
- Restroom
Children
- Nursing room
Community
- LGBTQ+ friendly
- Transgender safespace
Parking
- Free parking garage
- Free parking lot
- Free street parking
- Paid parking garage
- Paid parking lot
- Paid street parking
Planning
- Accepts new patients
- Appointment required
Other Features
- Identifies as women-owned
About Earworx
Earworx was founded with the mission of providing a safe and effective earwax removal service for the community, without the need for doctors’ referrals or visits to ENT specialists. Since 2016, Earworx clinics have been offering gentle and safe professional earwax removal for anyone suffering from the uncomfortable and painful symptoms of excess earwax. There are Earworx locations popping up all around Australia, bringing innovative micro-suction earwax removal techniques to people all over the country.
Our Friendly Team
Susannah Griffiths
Susannah is a highly motivated nurse who is passionate about healthcare and education. With a background in teaching, she is interested in informing patients about the best way to care for their ears and achieve optimal health outcomes.
Susannah completed her Bachelor of Science (Nursing) at Curtin University of Technology in 2002. She undertook further study in Neonatal Intensive Care Nursing in 2009, at the King Edward Memorial Hospital and Princess Margaret Hospital. Additionally, Susannah completed her Graduate Diploma in Primary Education at Murdoch University in 2006.
Susannah has extensive experience working across all sectors of the community, most recently with children in the neonatal intensive care unit at Perth Children’s Hospital. In this role, she has nursed patients with a variety of medical and surgical conditions, as well as educating parents to care for their sick infants and advocating for patients and their families. She has worked in operating theatres; including peri-operative circulating nurse and post-operative recovery nurse. Susannah has also acted as a clinical leader, responsible for coordinating medical units and managing admissions, transfers, discharges, staff allocations, and collaboration between teams. She is a dedicated volunteer who has worked with the Royal Flying Doctor Service and Kununurra Community Garden.
Susannah prides herself on treating each of her patients holistically and acknowledging their social, emotional and cultural backgrounds. Susannah has a passion for aural healthcare and making sure that all patients are well informed about how to look after and maintain their ear health.
Maree Frost
Maree Frost is a seasoned Registered Nurse whose career spans three decades, highlighting extensive experience across various healthcare settings and specialties. Maree’s journey in the nursing field showcases a profound dedication to patient care, continuous professional development, and an adaptable skill set tailored to meet the dynamic needs of the medical community.
Maree has broad experience across many areas including hospital, community nursing, and day surgery settings. Prior to joining Earworx, Maree took on roles as a dermatology nurse, responsible for day surgery nursing duties and post operative patient care; a recovery nurse at a Maxillo-facial day surgery; and a Registered Nurse at a day surgery, where she was responsible for admissions, theatre work, recovery, discharge and wound care.
Much of Maree’s early experience was gained at St George Private Hospital in Sydney in their surgical wards, where she cared for both high and lower dependency patients. Maree also spent time as a community nurse, caring for Veteran affairs clients as well as private clients.
With a love of lifelong learning, Maree holds qualifications in subject matter as diverse as breast care, dermatology, laser safety, venepuncture, and intravenous cannulation. She also holds a Graduate Diploma in Cosmetic Nursing and a Graduate Certificate in Laser Hair Reduction. Most recently, Maree has completed her Earworx Aural care and Microsuction courses. She is looking forward to helping relieve the symptoms of ear wax blockages and provide education for the patients of W.A.
Russel Carampatana
Russel Carampatana brings a wealth of expertise and a compassionate approach to the Earworx team. Russel specialises in providing top-notch care in paediatric and adult settings, ensuring each patient feels supported and informed throughout their treatment.
Russel obtained his Bachelor’s degree in Nursing from Murdoch University in Perth. Russel is committed to professional development and adherence to the highest standards of nursing practice.
His career began at St. John Of God Murdoch Hospital, where he quickly established himself as a skilled practitioner with a focus on Ear, Nose, and Throat (ENT). His ability to manage up to 10 patients per day while delivering patient-focused education and care demonstrates his capability in high-pressure environments and his dedication to patient health and wellbeing.
Russel is not only adept at clinical care but also excels in building therapeutic relationships with patients and their families. Russel brings to Earworx his clear and concise patient education, bilingual fluency in Tagalog and English, and proficiency in a range of clinical skills, make him a versatile and valuable member of our team.
How the Earworx Procedure Works
While a normal amount of earwax in our ears is necessary for ear health, an excess of earwax can result in uncomfortable and painful symptoms, including a feeling of being blocked up, itchy, or dizzy, with some associated loss of hearing and ringing in the ears.
The nurses at Earworx clinics are specially trained in ear health and wax removal, with a particular emphasis on safety. This safety is enhanced by the maintenance of direct vision into the ear canal during the entire procedure. Our team uses ‘loupes’ for this purpose; a bright light with magnification. The Earworx procedure provides quick and effective relief from the uncomfortable symptoms of impacted earwax.
When you visit an Earworx clinic, your nurse will begin by carefully examining your ears to determine the extent of your earwax blockage. If it is determined that wax removal is clinically indicated, our nurse will use micro-suction and curettage to remove any excess and impacted earwax.
Micro-suction technology operates like a small vacuum. Earwax is gently suctioned out of the ear, with no need to touch the canal wall or eardrum. Whilst you will hear the noise of the suction, the procedure itself is gentle and quick, particularly if your wax is well softened prior (we recommend plain olive oil or ‘Ear Clear’ from the chemist for this purpose).
For more detailed information, visit our detailed page on our extraction procedure.
Why You Might Need Ear Wax Removal
Everyone produces earwax; it is a normal and healthy bodily substance. If you notice uncomfortable symptoms in your ears, however, such as a feeling of blockage, itching, fullness and hearing loss, you may be suffering from excess earwax. A normal, healthy ear ‘self-cleans’; the wax is carried out of the ear in a ‘conveyor belt’ motion and can simply be wiped away as it emerges from the ear. But this self-cleaning mechanism doesn’t always work!
Excess or impacted earwax can be caused by cold water swimming or diving (due to narrowing of the bony section of the ear canals), wearing earphones, hearing aids or earplugs, spending a lot of time in dusty environments, or using cotton buds or other implements to try to clean the ear regularly. Some people are naturally more susceptible to excess or impacted earwax also through genetics or the shape of their ear canals. If this is you, seek professional advice from Earworx today!
Pricing
Our qualified registered nurses use dry and effective micro suction to gently remove ear wax under direct observation.
The standard appointment fee for ear wax removal with Earworx is $165.
We offer a concession appointment fee for Pensioners, Veterans, Government Health Care Card Holders, Children, and Full-Time Students for $120.
If no ear wax is found during your appointment, we offer a reduced rate of $80 for the consultation (or $60 for concession).
If further follow up appointments are required after additional softening (within 4 weeks of initial appointment), all follow up appointments will be charged at a rate of $75 for standard fee paying patients (or $45 for concession).
A regular return rate applies for patients who attend within 3 months or more frequently. This is $100 for regular return standard fee paying patients and $90 for regular concession/pension card holders.
Please note we are a provider for St Lukes Health and Health Care Insurance (HCI).
We also see children aged 4 years or older. A discussion with Earworx staff is recommended prior to booking. For safety reasons children need to be able to follow direction and keep reasonably still.