Earworx Terms And Conditions

Your Use of This Website is Governed by These Terms and Conditions

Please take a few minutes to review these Terms and Conditions. Your use of this website constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these Terms and Conditions, do not use the Earworx website.

These Terms and Conditions May Change

Earworx reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of this website following any such change constitutes your agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this website.

Consent for Treatment

Verbal consent is sufficient for removal of ear wax by Earworx nurses using micro suction and curette technology.
By attending consultation with our nurse, your consent for examination and treatment is implied. Consent for treatment of minors, the intellectually disabled or others not considered legally competent to make decisions on their own behalf, will be obtained from a parent, guardian or attorney (as appropriate) who must be in attendance at time of consultation or provide written consent if unable to attend.

Complications of ear wax removal with micro suction and curettage are uncommon. Possible complications, side-effects and material risks inherent in the procedure include:

  • Incomplete removal of ear wax, requiring return visit. Reasons include:
    • severely impacted wax
    • unable to maintain direct vision
    • wax may be pushed further down the canal
  • Trauma including canal trauma, perforation of the ear drum and minor bleeding
  • Discomfort
  • Increased tinnitus
  • Hearing Loss
  • Vertigo and Nausea

Where wax has not been softened adequately, or the Registered Nurse deems the procedure unsafe, wax may not be able to be removed at all. Referral to an ENT specialist may be recommended.

Our Registered Nurses have completed a Nationally Accredited Course in Micro-Suction and Aural Hygiene and a Course in Aural Care training for Ear Wax Removal using micro suction and curettage. The procedure is performed under direct visualisation using microscopic vision via specialised glasses called loupes.

To ensure the risk of complication is minimised, it is essential that accurate past medical history is supplied to our nurses. In addition, it is important that you remain relatively still during the procedure as sudden movement may significantly increase the risk of Ear Drum Perforation, Permanent Hearing Loss and/ or Bleeding.

If you are found to have no wax in your ears at the time of your appointment, a 50% refund will be offered on the fee paid.

If your wax is very impacted and dry, it may not be able to be removed in one visit. You will be sent away for softening and a second visit may be required. Return visits are charged at the discretion of the Registered Nurse.

Privacy Policy

Please click here to see the Earworx Privacy Policy.

Payment Terms

Earworx uses the Westpac PayWay payment system. This is both to protect you as PayWay is renowned for its simple and secure payment and for the security of our Nurses who will not hold cash at the clinic. Payment is made via credit card on the day of your appointment. If you have paid for your booking over the phone prior to your appointment, and wish to not re-book the appointment or to cancel your appointment, a refund can be made over the phone (see cancellation policy below)


Receipts from Earworx for payments at the time of booking are electronic and a receipt is provided.

Cancellation Policy

We understand that sometimes you need to change your schedule and we ask that you:
Give us 24 hours notice so we can let someone else into your time slot
If less than 24 hours notice is given a 50% fee may be charged
If you do not attend or give notice of cancellation of your appointment we hold the right to charge you the full amount of the service booked

Site Usage Policy

Earworx maintains this website for your information, education and communication. Earworx accepts no responsibility for violations of the intellectual property of others by any party using this website. Your access and use of this site is also subject to the Terms and Conditions and all applicable laws. By accessing and browsing this site, you accept, without limitation or qualification the Terms and Conditions and acknowledge that any other agreement between you and Earworx with regard to the subject matter hereof are superseded and of no force or effect.

Site Usage Terms and Conditions

You should assume that everything you see or read on this site is copyrighted, unless otherwise noted and may not be used without the written permission of Earworx, (or other legal owners) except as provided in these Terms and Conditions or in the text on the site. Earworx neither warrants nor represents that your use of materials displayed on the site will not infringe rights of third parties not owned or affiliated with Earworx.

While Earworx uses reasonable efforts to include accurate and up to date information on the site, Earworx makes no warranties or representations as to its accuracy, timeliness or completeness. Earworx assumes no liability or responsibility for any errors or omissions in the content on the site.

Your use and browsing of the site is at your risk. Neither Earworx nor any party involved in creating, producing or delivering the site or any of the material or information contained in the site is liable for any direct, incidental, consequential, indirect or punitive damages arising out of access to, or use of the site. Without limiting the foregoing, everything on the site is provided to you “as is” without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose or non infringement.

Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties. Earworx also assumes no responsibility for and shall not be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the site or your downloading of any materials, data, text, images, video or audio from the site.

Images of people or places displayed on the site are either property of, or used with permission by Earworx, unless otherwise noted. The use of these images by you, or anyone else authorised by you, is prohibited unless specifically permitted by these terms and conditions or specific permission provided on the site. Any unauthorised use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity and communications regulations and statutes.

All trademarks, logos and service marks (collectively the “trademarks”) displayed in the site are registered and unregistered trademarks of Earworx (or others where indicated). Nothing contained on the site or in these Terms and Conditions should be construed as granting by implication, esstopel, or otherwise, any license or right to use any Trademark displayed on the site without written permission of Earworx or such party that may own the Trademarks displayed on the site. Your misuse of the Trademarks displayed on the site, or any other content on the site is strictly prohibited. You are also advised that Earworx will enforce its intellectual property rights to the fullest extent of the law.

Earworx has not reviewed all of the sites linked to the site and is not responsible for the content of any off site pages or any other sites linked to the site. Your following of any links to any other off site pages is at your own risk.

Although Earworx may from time to time monitor or review discussions, chats, postings, transmissions, bulletin boards, and the like of the site, Earworx is under no obligation to do so and assumes no responsibility or liability arising from any such locations or for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger or inaccuracy in any information contained within any such locations on the site. You are prohibited from posting or transmitting any unlawful, threatening, libellous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability or otherwise violate any law. Earworx will cooperate with any law enforcement authorities or court order requesting or directing Earworx to disclose the identity of anyone posting such information or materials.

Intellectual property and credits

Unless otherwise indicated all information on the Earworx website is the intellectual property of Earworx and is copyright © to Earworx. All rights reserved. All other trademarks, articles, publications, websites, product names, company names or logos cited herein are the legal and intellectual property of their respective owners. Note: Photos of individuals used throughout the site, are used with permission of the individuals and are not actual clients of Earworx.

Application of Terms and Conditions

These Terms and Conditions apply to Earworx Pty Ltd.

Earworx Pty Ltd ACN: 613 960 295