Opening Hours
Mon – 8:45am – 4:45pm
Tues – 8:45am – 4:45pm
Wed – 8:45am – 4:45pm
Thu – 8:45am – 4:45pm
Fri – 8:45am – 4:45pm
Sat – 9:00am – 12:30pmÂ
Contact details
Call:Â 1800 327 967
Email: [email protected]
Accessibility
- Assistive hearing loop
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Amenities
- Gender-neutral restroom
- Restroom
Children
- Nursing room
Community
- LGBTQ+ friendly
- Transgender safespace
Parking
- Free parking garage
- Free parking lot
- Free street parking
- Paid parking garage
- Paid parking lot
- Paid street parking
Planning
- Accepts new patients
- Appointment required
Other Features
- Identifies as women-owned
About Earworx
Looking for professional earwax removal in Canberra?
In 2016, Lisa Hellwege founded Earworx with the goal of introducing effective and safe micro-suction technology to Tasmania, and now has expansion plans across Australia. Micro-suction is a technique used and endorsed by Ears Nose and Throat (ENT) specialists. It gently and safely removes impacted ear wax, providing you with clear and symptom free ears.
Our Friendly Team
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Surietha Reynolds
Surietha Reynolds brings over 25 years of specialised nursing experience to our Kingston and Belconnen clinics. As a Senior Registered Nurse with extensive expertise in otology, Surietha has dedicated her career to delivering exceptional ear health care. Her comprehensive background includes specialised training as an Ear Nurse Specialist, complemented by her role in helping to develop the National Ear and Hearing Health Strategy.
At Earworx, Surietha provides expert micro-suction earwax removal services, combining technical precision with a gentle, patient-centred approach. Surietha has experience in ENT outpatient care and previous leadership of a specialised ear clinic in NZ.
Surietha’s commitment to ear health extends beyond clinical practice – she has been instrumental in training medical professionals and developing ear health procedures throughout her career. As part of our Earworx team, she continues to provide the highest standard of care while ensuring each patient’s comfort and understanding of their treatment.
Patients can book appointments with Surietha at our Kingston and Belconnen clinics, where she offers professional micro-suction earwax removal in a safe, caring environment.
Shannon Heland
Shannon brings a wealth of healthcare experience to Earworx, with a background spanning aged care, emergency response, community nursing, and mental health support. A University of Canberra Bachelor of Nursing graduate, Shannon is recognised for her confident, empathetic approach to patient care and highly effective communication skills.
With extensive experience in wound care, medication administration, and providing education and support to both patients and their families, Shannon’s clinical expertise makes her a valuable addition to our ear health team. Her prior roles have honed her ability to assess patient needs accurately and deliver compassionate care tailored to individual requirements.
Shannon’s professional journey includes working with organisations such as Aspen Medical, Goodwin Aged Care, and RSL Lifecare, where she has demonstrated exceptional competence in patient assessment, care planning, and emergency response.
Currently enhancing her skillset through a Diploma of Counselling, Shannon’s training in counselling relationship building, crisis counselling, and cognitive behavioral therapy further strengthens her ability to provide holistic care and support to our patients.
At Earworx, Shannon utilises our gentle micro-suction technology to safely and effectively remove problematic earwax, providing patients with immediate relief from symptoms such as blocked ears, hearing difficulty, and discomfort. Her commitment to delivering professional, safe, and comfortable ear care for patients of all ages is an Earworx asset.
How the Earworx Procedure Works
Earwax is a naturally occurring substance that serves to protect and lubricate our ear canals, but too much of a good thing can lead to uncomfortable symptoms. This is where Earworx is here to help.
If wax removal is clinically indicated, one of our Earworx registered nurses will use curettage and micro-suction to gently remove the impacted wax from your ear canal. The nurse wears ‘loupes’ throughout the procedure, which are binocular glasses fitted with a bright light. This enables the nurse direct vision into your ear canal throughout the procedure, ensuring the safety of your ear drum and ear canal. The whole procedure is gentle, dry and quick.
Why You Need Earwax Removal
For the majority of the population, the ear cleans itself and manual wax removal is not required. If you’ve ever suffered from an ear blocked with wax, however, you’ll know how uncomfortable and disorienting it can be. Symptoms range from itchiness to tinnitus to hearing loss.
You may be particularly susceptible to earwax build-up if you wear hearing aids, earplugs, or earphones regularly or you’re a swimmer or diver, work in dirty or dusty environments, or are genetically predisposed to producing excessive earwax. If you fall into any of these categories and are experiencing wax related symptoms, we recommend you book in for an assessment.
Pricing
Our qualified registered nurses use dry and effective micro suction to gently remove ear wax under direct observation.
The standard appointment fee for ear wax removal with Earworx is $165.
We offer a concession appointment fee for Pensioners, Veterans, Government Health Care Card Holders, Children, and Full-Time Students for $120.
If no ear wax is found during your appointment, we offer a reduced rate of $80 for the consultation (or $60 for concession).
If further follow up appointments are required after additional softening (within 4 weeks of initial appointment), all follow up appointments will be charged at a rate of $75 for standard fee paying patients (or $45 for concession).
A regular return rate applies for patients who attend within 3 months or more frequently. This is $100 for regular return standard fee paying patients and $90 for regular concession/pension card holders.
Please note we are a provider for St Lukes Health and Health Care Insurance (HCI).
We also see children aged 4 years or older. A discussion with Earworx staff is recommended prior to booking. For safety reasons children need to be able to follow direction and keep reasonably still.
Why Choose Us
There are so many reasons you should book in an appointment with us today, including:
- Our earwax removal technique is safe and reliable, and is the method preferred by ENT specialists
- Earwax removal is our speciality – you can feel safe in the knowledge you are being treated by nurses who practice this as their core business
- All our nurses are qualified in aural care and the micro-suction procedure, so you can rest assured that you are in the hands of highly-qualified and experienced nurses
- Our technique ensures complete removal of the built-up wax so you don’t have to worry about the problem recurring quickly as with other removal techniques
