Please note the entrance to City Medical Practice is just around the corner at 1 Jamison Street – its an old building with a grand entrance. There is a domino’s pizza on the opposite side of the road on Jamison
Opening Hours
Mon – 8:30am – 5:00pm
Tues – 8:30am – 5:00pm
Wed – 8:30am – 5:00pm
Thurs – 8:30am – 5:00pm
Fri – 8:30am – 5:00pm
Contact details
Call: 1800 327 967
Email: [email protected]
Accessibility
- Assistive hearing loop
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Amenities
- Gender-neutral restroom
- Restroom
Children
- Nursing room
Community
- LGBTQ+ friendly
- Transgender safespace
Parking
- Free parking garage
- Free parking lot
- Free street parking
- Paid parking garage
- Paid parking lot
- Paid street parking
Planning
- Accepts new patients
- Appointment required
Other Features
- Identifies as women-owned
About Earworx
Earworx in the Sydney CBD offers a gentle and professional ear wax removal servicee. Founded by Lisa Hellwege In Tasmania in 2016, Earworx is committed to providing safe, dry, affordable, accessible and effective micro-suction technology across Australia. The technique employed by Earworx is the very same that is relied upon by Ear Nose and Throat (ENT) specialists—it is a safe and gentle way to remove unwanted ear wax / cerumen, all without the need for a referral!
Previously located at Bondi Junction, our Sydney Earworx has now relocated to the heart of Sydney’s CBD.
Earworx is located within the ‘City Medical Practice’ on the corner of York and Jamison Streets, on the ground floor of the Portico Heritage Building and next to the Amora Jamison Sydney. If driving, there is no street parking out the front of the clinic, so it is best to park at either the Secure Parking at the MetCentre (which is 3 mins walk to the practice) or the Wilson Parking on 259 George Street (a 2 min walk). Both parking options are best booked online prior to the appointment to get the best price.
If you are travelling via public transport, when on the bus jump off at Wynyard Station York St Stand P which will put you right out the front of the clinic. And if coming by train the closest stop to the clinic is Wynyard Station at Jamison St (stand U), which is a 1 min walk over York street to the City Medical Centre.
Our Friendly Team
Ava Liu
Ava Liu is a dedicated and skilled Registered Nurse with a diverse background that includes nursing and aviation. With a Bachelor of Nursing and extensive experience in various healthcare settings, Ava wishes to contribute to the overall health and wellbeing of the community.
Since completing her education at the Australian Catholic University, Ava has honed her nursing skills through positions at St. George Hospital, Shire Doctors and Dentists, and the Australian Catholic University Medical Centre. Her roles have equipped her with expertise in various areas such as COVID-19 vaccination administration, wound management, and paediatric care.
Ava’s career journey also includes time spent as a flight attendant with reputable airlines like Etihad Airways and ExecuJet Australia, demonstrating her ability to adapt to changing environments and work under pressure. Her varied experiences have cultivated strengths such as being a team player, demonstrating cultural awareness, and managing challenging situations with patience and attention to detail.
Most recently, Ava has completed the Earworx Aural Care and Microsuction courses.
Ava’s passion for healthcare and her breadth of experience make her a valuable asset to Earworx, where her skills in patient care and dedication to excellence will undoubtedly enhance the team’s commitment to providing high-quality ear care services.
Elly Jones
With over 10 years of experience as a Registered Nurse and more than 15 years in healthcare, Elly Jones brings exceptional clinical expertise and a patient-centered approach to the Earworx team.
Elly holds a Bachelor of Nursing from the University of Technology Sydney and a Graduate Certificate in Emergency Nursing. Her background includes critical care experience at Foothills Medical Centre Emergency Department and Tamworth Rural Referral Hospital, where she demonstrated outstanding assessment skills and clinical judgement.
Elly is passionate about creating a reassuring environment where patients feel informed and comfortable during their treatment. Her experience in emergency and acute care settings has taught her the importance of clear communication and addressing each patient’s individual concerns.
Recognised for her teamwork and professional approach with a Hero in Healthcare award, Elly brings valuable experience and a commitment to excellence that will enhance our patients’ experience of safe, effective earwax removal at Earworx Sydney.
Hazel Mae Tolentino
Hazel Mae Tolentino brings distinguished nursing excellence and specialised procedural expertise to the Earworx Sydney team. With her Bachelor of Science Honours degree in Nursing and extensive experience in anaesthetics and recovery nursing, Hazel delivers the highest standard of patient-centred care with confidence and precision.
Hazel’s comprehensive background includes advanced clinical experience at prestigious institutions including Chris O’Brien Lifehouse and Parramatta Eye Hospital.
As a qualified Clinical Simulation Officer at the University of Technology Sydney, Hazel demonstrated exceptional teaching abilities and attention to detail; qualities that shine through in her thorough patient education approach.
Hazel ensures every patient understands their ear health needs and feels completely comfortable with their treatment. Â Hazel exemplifies Earworx’s commitment to safe, effective, and professional ear health solutions.
How the Earworx Procedure Works
The first and arguably most important step in the Earworx procedure entails a thorough examination of your ears. This helps us to determine whether removal is clinically indicated. The procedure will be recommended if you are suffering from symptoms related to wax build up, the eardrum cannot be visualised, or both. Some amount of wax is natural and normal; it is present to lubricate your ear canals and help prevent infection.
If after your examination ear wax removal is recommended, one of our registered nurses will don a pair of ‘loupes’. These are a bit like binocular glasses with a bright light attached to help ensure that our nurse has the best view possible of your ear canals throughout the entire procedure. We then use both micro-suction and curettage to gently and safely remove any blockages from your ears.
For more detailed information, visit our detailed page on our extraction procedure.
Why You Might Need Ear Wax Removal
The symptoms of excess or impacted ear wax can be uncomfortable, ranging from itching and pain to a feeling of fullness, and even tinnitus and hearing loss.
Certain factors also make you more susceptible to impacted and excessive wax. If you wear hearing aids, swim, surf or dive regularly, use earplugs or headphones regularly, work in dirty environments or have a family history of wax build-up we recommend you visit us for an appointment. It really works, and you’ll be doing your ears a huge favour.
Pricing
Our qualified registered nurses use dry and effective micro suction to gently remove ear wax under direct observation.
The standard appointment fee for ear wax removal with Earworx is $165.
We offer a concession appointment fee for Pensioners, Veterans, Government Health Care Card Holders, Children, and Full-Time Students for $120.
If no ear wax is found during your appointment, we offer a reduced rate of $80 for the consultation (or $60 for concession).
If further follow up appointments are required after additional softening (within 4 weeks of initial appointment), all follow up appointments will be charged at a rate of $75 for standard fee paying patients (or $45 for concession).
A regular return rate applies for patients who attend within 3 months or more frequently. This is $100 for regular return standard fee paying patients and $90 for regular concession/pension card holders.
Please note we are a provider for St Lukes Health and Health Care Insurance (HCI).
We also see children aged 4 years or older. A discussion with Earworx staff is recommended prior to booking. For safety reasons children need to be able to follow direction and keep reasonably still.
Why Choose Us?
Did you know that 1 in 20 adults and 1 in 10 children suffer from impacted or excessive ear wax? If you’re one of that number, you may need to see us because:
- Regular wax removal appointments are a great way to prevent symptoms related to wax build up recurring
- Micro-suction is a safe and dry procedure that allows you to keep cerumen problems at bay and care for the health of your ears
- Our Registered Nurses are qualified in the procedure and perform wax removal as their core business – it is what they do best!
- We provide a best practice service in safe, gentle, and effective removal process – you can have complete confidence that you’re in great hands