Opening Hours
Mon – 8:30am – 5:00pm
Tues – 8:30am – 3:30pm
Wed – 8:00am – 4:00pm
Thurs – 8:00am – 3:00pm
Fri – 8:30am – 4:00pm
Contact details
Call: 1800 327 967
Email: [email protected]
Call Centre Hours for Western Australian Patients
Our call centre operates from 9:00 am to 5:00 pm, Mon – Fri AEST, which does differ from Western Australian local time. If you need assistance outside of these hours, you can:
For Enquiries:
- Leave us a voice message
- Email us at [email protected]
To Cancel an Appointment:
- Leave us a voice message
- Email us at [email protected]
- Reply with “N” to your appointment SMS
Our team will respond to your message as soon as possible during operating hours. Thank you for your understanding.
Accessibility
- Assistive hearing loop
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Amenities
- Gender-neutral restroom
- Restroom
Children
- Nursing room
Community
- LGBTQ+ friendly
- Transgender safespace
Parking
- Free parking garage
- Free parking lot
- Free street parking
- Paid parking garage
- Paid parking lot
- Paid street parking
Planning
- Accepts new patients
- Appointment required
Other Features
- Identifies as women-owned
About Earworx
Earworx was founded with the mission of providing a safe and effective earwax removal service for the community, without the need for doctors’ referrals or visits to ENT specialists. Since 2016, Earworx clinics have been offering gentle and safe professional earwax removal for anyone suffering from the uncomfortable and painful symptoms of excess earwax. There are Earworx locations popping up all around Australia, bringing innovative micro-suction earwax removal techniques to people all over the country.
Our Friendly Team
Susannah Griffiths
Susannah is a highly motivated nurse who is passionate about healthcare and education. With a background in teaching, she is interested in informing patients about the best way to care for their ears and achieve optimal health outcomes.
Susannah completed her Bachelor of Science (Nursing) at Curtin University of Technology in 2002. She undertook further study in Neonatal Intensive Care Nursing in 2009, at the King Edward Memorial Hospital and Princess Margaret Hospital. Additionally, Susannah completed her Graduate Diploma in Primary Education at Murdoch University in 2006.
Susannah has extensive experience working across all sectors of the community, most recently with children in the neonatal intensive care unit at Perth Children’s Hospital. In this role, she has nursed patients with a variety of medical and surgical conditions, as well as educating parents to care for their sick infants and advocating for patients and their families. She has worked in operating theatres; including peri-operative circulating nurse and post-operative recovery nurse. Susannah has also acted as a clinical leader, responsible for coordinating medical units and managing admissions, transfers, discharges, staff allocations, and collaboration between teams. She is a dedicated volunteer who has worked with the Royal Flying Doctor Service and Kununurra Community Garden.
Susannah prides herself on treating each of her patients holistically and acknowledging their social, emotional and cultural backgrounds. Susannah has a passion for aural healthcare and making sure that all patients are well informed about how to look after and maintain their ear health.
Sonia Johnson
Sonia Johnson joins the Earworx team with experience that spans over three decades in the nursing field. Sonia has transferred from our Currambine clinic to our Como Earworx clinic. Sonia’s career is grounded in her Bachelor of Science in Nursing from Curtin University. Sonia has ventured on a continuous journey of learning, highlighted by leadership courses and specialised certifications in health and wellness.
Sonia has worked a myriad of roles that reflect her versatility and commitment to patient care. Sonia brings to Earworx her ability to blend clinical expertise with compassionate service. Her previous positions at the Perth Children’s Hospital and at Fremantle Hospital, showcase her proficiency in both clinical nursing and project leadership, especially in safety and quality domains.
Respect and equality are the cornerstones of her practice, as she has consistently demonstrated a commitment to family-centred care. At Earworx, Sonia brings this wealth of knowledge and empathetic approach to ensure that all clients receive personalised and professional ear wax removal services. Her deep-seated belief in providing education and preventive care ensures that our clients are not only treated but also empowered to take control of their ear health.
How the Earworx Procedure Works
While a normal amount of earwax in our ears is necessary for ear health, an excess of earwax can result in uncomfortable and painful symptoms, including a feeling of being blocked up, itchy, or dizzy, with some associated loss of hearing and ringing in the ears.
The nurses at Earworx clinics are specially trained in ear health and wax removal, with a particular emphasis on safety. This safety is enhanced by the maintenance of direct vision into the ear canal during the entire procedure. Our team uses ‘loupes’ for this purpose; a bright light with magnification. The Earworx procedure provides quick and effective relief from the uncomfortable symptoms of impacted earwax.
When you visit an Earworx clinic, your nurse will begin by carefully examining your ears to determine the extent of your earwax blockage. If it is determined that wax removal is clinically indicated, our nurse will use micro-suction and curettage to remove any excess and impacted earwax.
Micro-suction technology operates like a small vacuum. Earwax is gently suctioned out of the ear, with no need to touch the canal wall or eardrum. Whilst you will hear the noise of the suction, the procedure itself is gentle and quick, particularly if your wax is well softened prior (we recommend plain olive oil or ‘Ear Clear’ from the chemist for this purpose).
For more detailed information, visit our detailed page on our extraction procedure.
Why You Might Need Ear Wax Removal
Everyone produces earwax; it is a normal and healthy bodily substance. If you notice uncomfortable symptoms in your ears, however, such as a feeling of blockage, itching, fullness and hearing loss, you may be suffering from excess earwax. A normal, healthy ear ‘self-cleans’; the wax is carried out of the ear in a ‘conveyor belt’ motion and can simply be wiped away as it emerges from the ear. But this self-cleaning mechanism doesn’t always work!
Excess or impacted earwax can be caused by cold water swimming or diving (due to narrowing of the bony section of the ear canals), wearing earphones, hearing aids or earplugs, spending a lot of time in dusty environments, or using cotton buds or other implements to try to clean the ear regularly. Some people are naturally more susceptible to excess or impacted earwax also through genetics or the shape of their ear canals. If this is you, seek professional advice from Earworx today!
Pricing
Our qualified registered nurses use dry and effective micro suction to gently remove ear wax under direct observation.
The standard appointment fee for ear wax removal with Earworx is $165.
We offer a concession appointment fee for Pensioners, Veterans, Government Health Care Card Holders, Children, and Full-Time Students for $120.
If no ear wax is found during your appointment, we offer a reduced rate of $80 for the consultation (or $60 for concession).
If further follow up appointments are required after additional softening (within 4 weeks of initial appointment), all follow up appointments will be charged at a rate of $75 for standard fee paying patients (or $45 for concession).
A regular return rate applies for patients who attend within 3 months or more frequently. This is $100 for regular return standard fee paying patients and $90 for regular concession/pension card holders.
Please note we are a provider for St Lukes Health and Health Care Insurance (HCI).
We also see children aged 4 years or older. A discussion with Earworx staff is recommended prior to booking. For safety reasons children need to be able to follow direction and keep reasonably still.