The Hplus Consulting Suites are located at the Crossroads Medical Precinct which is positioned on Lake Road approximately 100m from the Cross Roads intersection and 600m north from the Stockland Glendale Shopping Centre.
Opening Hours
Mon – 8:00am – 4:30pm
Tue – 8:00am – 4:30pm
Wed – 8:00am – 4:30pm
Thu – 8:00am – 4:30pm
Fri – 8:00am – 4:30pm
Contact details
Call: 1800 327 967
Email: [email protected]
Accessibility
- Assistive hearing loop
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Amenities
- Gender-neutral restroom
- Restroom
Children
- Nursing room
Community
- LGBTQ+ friendly
- Transgender safespace
Parking
- Free parking garage
- Free parking lot
- Free street parking
- Paid parking garage
- Paid parking lot
- Paid street parking
Planning
- Accepts new patients
- Appointment required
Other Features
- Identifies as women-owned
About Earworx
Earworx’s mission is to provide a safe, gentle and affordable earwax removal service for patients. We work directly with the community to provide ear wax extractions without the need for doctors’ referrals. By using the micro-suction technique, recommended by experts in aural health, we provide the highest quality earwax removal service to people suffering from the uncomfortable and painful symptoms of excess or impacted earwax. There are now Earworx locations around the country, bringing the innovative micro-suction earwax removal technique to people all over Australia.
Our Friendly Team
Karen Alder-Wilson
Karen Alder-Wilson is a highly experienced and self-motivated Registered Nurse with a remarkable 35 years of expertise in Disability Nursing, as well as five years experience in Residential Disability Services with a not-for-profit organisation.
As a Registered Nurse at Cerebral Palsy Alliance, Karen provided compassionate care to her clients. Known for her exemplary communication skills and ability to foster strong relationships, Karen became a crucial link between clients’ families and staff.
Karen previously worked as a Registered Nurse at Stockton Centre for an impressive 32 years, where she provided dedicated care to individuals with developmental and physical disabilities, complex health needs, and challenging behaviours.
Karen has completed various professional development courses and is an active member of NSW Nurses and Midwives Association. She is known for her positive and friendly approach, her ability to adapt to change effectively, and her outstanding observation, organisational, and leadership skills. Most recently, Karen completed the Earworx Aural Care and Microsuction courses. She is looking forward to helping the patients of the Newcastle region with their ear health.
Louise Charleson
Louise Charleson is a highly skilled and dedicated Registered Nurse with a comprehensive background in community nursing, acute care, and healthcare management. She holds a Bachelor of Nursing from Southern Cross University and has since pursued numerous advanced qualifications to enhance her expertise. These include a Certificate IV in Training and Assessment and specialised courses in Principles of Emergency Care and Immunisation for Health Practitioners from the Australian College of Nursing.
Throughout her career, Louise has provided exceptional patient care and treatment in various nursing roles. In addition to her clinical roles, Louise has completed various training programs and certifications, enhancing her skills in airway management, medication administration, pain management, and surgical procedures.
Alongside her extensive experience in healthcare, Louise has also worked in the tourism industry. She brings this positive attitude and commitment to serving the community to her role at Earworx.
Most recently, Louise has completed her Earworx Aural Care and Microsuction courses and is eager to help the patients of Newcastle and surrounds with their ear health.
How the Earworx Procedure Works
When you visit an Earworx clinic, our experienced nurses will begin by carefully examining the inside of your ears to determine the need for earwax removal. Our nurses use loupes, or special magnifying glasses, to clearly visualise your ear canal throughout the procedure. If they determines an extraction is necessary, they will use the micro-suction technique to gently remove your excess wax. Micro-suction works like a vacuum to gently suck out wax, without the need for water or other substances. It is safe for people with ear infections and other conditions.
For more information, visit our detailed page on our extraction procedure.
Why You Might Need Ear Wax Removal
Impacted and excess earwax can cause a range of painful and uncomfortable symptoms. Although some amount of earwax inside the ear is normal and natural, protecting our ear canal from foreign bodies, too much wax can cause problems. If your ears are often sore, feel full or blocked up, or are itchy and painful, you may have excess earwax.
Some of the other symptoms of impacted or excess ear wax include loss of hearing, dizziness, ringing in the ears, and even vertigo.
There are some activities that can exacerbate earwax production. Wearing headphones or a hearing aid, spending a lot of time in dusty environments, and regularly swimming or diving can all result in excess wax. Some people are also naturally more susceptible to excess or impacted earwax through genetics or the shape of their ear canals.
Pricing
Our qualified registered nurses use dry and effective micro suction to gently remove ear wax under direct observation.
The standard appointment fee for ear wax removal with Earworx is $165.
We offer a concession appointment fee for Pensioners, Veterans, Government Health Care Card Holders, Children, and Full-Time Students for $120.
If no ear wax is found during your appointment, we offer a reduced rate of $80 for the consultation (or $60 for concession).
If further follow up appointments are required after additional softening (within 4 weeks of initial appointment), all follow up appointments will be charged at a rate of $75 for standard fee paying patients (or $45 for concession).
A regular return rate applies for patients who attend within 3 months or more frequently. This is $100 for regular return standard fee paying patients and $90 for regular concession/pension card holders.
Please note we are a provider for St Lukes Health and Health Care Insurance (HCI).
We also see children aged 4 years or older. A discussion with Earworx staff is recommended prior to booking. For safety reasons children need to be able to follow direction and keep reasonably still.